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Refunds Policy

Updated Mar 15, 2025

At Control CFO, we strive to provide the highest quality services and products to our customers. Our refunds policy is designed to be transparent and fair, ensuring clarity on the terms that apply to both our professional services and physical products.

1. Fractional CFO and Bookkeeping Services

Our Fractional CFO and Bookkeeping Services are governed by the terms outlined in our service agreement. Due to the nature of these professional services, all payments are final, and we do not offer refunds. Clients are encouraged to carefully review their service agreements and reach out to us with any questions before committing to our services.

2. Physical Products

We offer a 30-day return policy on all physical products purchased through our store. If you are not satisfied with your purchase, you may return the item within 30 days of receipt for a refund, subject to the following conditions:

  • The item must be in its original, unused condition and include all original packaging, accessories, and tags.

  • Proof of purchase is required.

  • The customer is responsible for return shipping costs unless the product was received damaged or defective.

  • Refunds will be processed to the original payment method within 5-10 business days after the returned item has been inspected and approved.

To initiate a return, please contact our customer support team at support [at] controlcfo.com for return authorization and instructions.

3. Non-Refundable and Non-Returnable Items

Certain items may not be eligible for return or refund, including:

  • Digital products or downloadable content (if applicable).

  • Items marked as “Final Sale.”

  • Products that have been used, damaged, or altered after receipt.

4. Cancellations

  • For Fractional CFO and Bookkeeping Services, cancellation policies are outlined in the service agreement. Please refer to your contract for details on service termination.

  • For Physical Product Orders, cancellations are accepted if the order has not yet been shipped. Once an item has been dispatched, it must be returned following the guidelines in our 30-day return policy.

5. Contact Information

If you have any questions about our refunds policy, please contact us at:

Email: support [at] controlcfo.com
Phone: [insert phone number]

We appreciate your business and are committed to providing a smooth and hassle-free experience for all our customers. Thank you for choosing Control CFO.